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Instead of focusing on speed and productivity, give your frontline employees permission to take the time they need to make each customer feel valued.
Every package that arrives on time or product that works as intended reinforces your customers’ trust in you.
Вашим выбором Вы берете на себя ответственность за любые Ваши действия на сайте, личные последствия от использования сайта и соблюдение общественных и социальных норм.
Improve first contact resolution by ensuring that the person who initially handles the call takes full responsibility for it until the customer’s concern is resolved.
The Harvard Business Review recently polled thousands of customers to understand their customer service priorities.
The researchers found that what customers wanted most was an effortless experience.
Offering live chat support on your website allows for more collaboration behind the scenes.
Experienced agents can effectively mentor new hires by “whispering” answers to them as they chat with customers.