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I called the support team to know what happened and they told me they are not able to tell me what happened exactly and why my account was removed. I felt bad for the people that were contacted and the employees at Match just thought it was normal operating procedure.
I spend most of my time apologizing to members that have received false emails from my account, 60 a day according to Match. In September of 2015 I subscribed to Match for one month. I got talked into a 6 month membership and checked my bank account 3 months in and noticed they had taken .35 without my consent. The site itself is good and works as it is created.
They auto renewed me and when I called regarding this charge the next business day, they refused to refund me my full amount.
Instead they said they would give me a "one time courtesy" refund of 30%.
Also, be very wary of their pricing scheme as there are hidden fees for canceling your account. I also got a lot of messages like over 50 at the last min of my trial.
I was charge 6 months in the beginning when it was suppose to be a 7 day free trial.
The first CSR stated it was more than likely a tech issue and it didn't go through but policy states they can't provide refunds for any reason lol. You get 12 "matches" a day and each day the number of selected matches that do not have a profile set up or any pics is at least 1/4 of the "perfect matches". After two weeks I could see that this was a horrible waste of money. Please don't get involved with Match.com, they're just another bullying big company preying on the likes of you and me. I tried both within the app and by visiting the website. I informed I didn't want my account to be renewed and wished to cancel.
So it's their fault but they will not take responsibility for it. And they were ineffectual in what they purport to do. The representative informed it was too late to do so. I asked to speak to a supervisor or management and was told this was not possible.
This company will continue to charge your credit card even after you disable auto-billing, and they will refuse to give you a refund.I have also had a member who was a stalker make me his "favorite".When I contacted them regarding this, all they sent was their script.This is a total rip-off for a site that charges for what other sites provide for free.Here's something to think about, they pay millions of dollars for all their slick media ads and they are still losing out to other online dating sites.